Safety and Security

Evacuation and Shelter Information

Security
Fans entering FirstEnergy Stadium will be subject to a walkthrough metal detector screening and bag check. Click here for more information on the metal detector screening. Visit www.NFL.com/allclear for more information on permissible bags. Click here for a list of prohibited items.

Event Day Hotline
Click here for our event day hotline information.

Stadium Maps

Full Map
100 Main Concourse
200 Lower Suites
300 Club Level
400 Upper Suites
500 Upper Concourse

Seating Access Guide

Click here for a guide to accessing your seat on gameday.

Important Locations

ATM MACHINES

100 Level – 113, 129, 138, 148 & Main Pro Shop
200 Level – Kardiac Club
300 Level – 313 (BMW City Club), 328 (Lake Club) & 341
500 Level – 515 & 537

BUD LIGHT BALCONY & FORD ZONE

Located in 400 East End Zone, the Bud Light Balcony and Ford Zone provide great views of the stadium and a variety of food and beverage options. They are accessible via the stairs at Section 118 or 122, or the elevator at Section 122.

ELEVATORS

Elevators are reserved for Suite Ticket Holders, guests with disabilities and properly credentialed staff.

SW Elevators by Section 102 – Access to Suites 201-235
SE Elevators by Section 115 – Access to Suites 201-235 & 418-435
SE End Zone Elevator by Section 118 – Access to Suites 201-235 & Kardiac Club
NE End Zone Elevator by Section 122 – Access to Sections 622-623
NE Elevators by Section 131 – Access to Suites 240-282 & 443-494
NW Elevators by Section 136 – Access to Suites 240-282 & 443-494

ESCALATORS (300 & 500 LEVELS)

SW Escalator at Section 102 – Access to Sections 340-351 & 501-516
SE Escalator at Section 120 – Access to Sections 317-323 & 501-516
NE Escalator at Section 124 – Access to Sections 317-323 & 524-544
NW Escalator at Section 147 – Access to Sections 340-351 & 524-544

NOTE: At the two-minute warning of the first half, the SE Escalator by Section 120 and the NW Escalator by Section 147 will be reversed. The SW Escalator by Section 102 and the NE Escalator by Section 124 will be reversed at the conclusion of the third quarter, or per management’s discretion.

ESCALATORS (LAKE & BMW CITY CLUB)

Club Escalators are reserved for Club Seat and Suite Ticket Holders.

BMW City Club Escalators at Sections 102 & 115 – Access to Sections 301-316
Lake Club Escalators at Sections 127 & 141 – Access to Sections 324-339

NOTE: At the two-minute warning of the first half, the SW Club Escalator by Section 102 and the NE Club Escalator by Section 127 will be reversed. The SE Club Escalator by Section 115 and the NW Club Escalator by Section 141 will be reversed at the conclusion of the third quarter, or per management’s discretion.

FAMILY RESTROOMS

100 Level – 122, 130, 137 & 149
200 Level – SW ramp outside Suite 201
300 Level – 301 (BMW City Club), 319 & 336 (Lake Club)
400 Level – Outside Suites 443 & 494, Bud Light Balcony
500 Level – 503, 530 & 537

FIRST AID ROOMS

100 Level – 127 & 139
300 Level – 316 (BMW City Club) & 342
500 Level – 508 & 533

GUEST SERVICES LOCATIONS

100 Level – 102 (Main Guest Services Room), 118, 124, 136, 145 & 149
300 Level – 305 & 312 (BMW City Club), 317, 329 & 338 (Lake Club), 342
500 Level – 509 & 534

MERCHANDISE LOCATIONS

100 Level – 111 (Main Pro Shop), 124, 135 & 147
200 Level – NW Exit Ramp, SE Suite Lobby
300 Level – 301 & 316 (BMW City Club), 320, 339 (Lake Club) & 348
500 Level – 508 & 534

NURSING ROOMS

100 Level – 118
300 Level – 349
500 Level – 514

PHONE CHARGING STATIONS

100 Level – 101, 115, 129, 138

SMOKING SECTIONS

Designated smoking sections are available outside any of the North Gates on the 100 Level, including: CREE Gate by Section 124, NE Jr. Gate by Section 130, NW Jr. Gate by Section 137 & NW Gate by Section 144.

Concessions

For more information on the concessions offered at FirstEnergy Stadium, visit www.cbhospitality.com.