FirstEnergy Stadium

Frequently Asked Questions

Unfortunately, we do not offer any stadium tours.

Yes. Please let security know at the gates that you have a heated jacket.

Yes. As long as the food is factory sealed or in a gallon sized clear bag. 

Diaper bags or nursing bags are permitted inside the stadium. Please enter through the medical exception entrances, located at the Southwest or Southeast 7UP City Club entrance.

All of the permit parking lots surrounding the stadium have accessible parking. 

All gates open two (2) hours before kickoff on game days. 

Fans are encouraged to leave all bags at home. Only clear plastic bags that do not exceed 12" x 12" x 6" and wristlets sized 6.5" x 4.5" or smaller that comply with the FirstEnergy Stadium Bag Policy are allowed into the stadium on all ticketed event and game days.

FirstEnergy Stadium is now a completely cashless stadium. Only contactless payment options will be accepted within the stadium. Event attendees will be able utilize one of our Cash-to-Card kiosks to convert cash to prepaid cards. 

Prohibited items include, but are not limited to: non clear purses larger than a clutch bag, coolers, briefcases, backpacks, fanny packs, cinch sacks, luggage of any kind, seat cushions, computer bags and camera bags or any bag larger than the permissible size.

Outside beverages of any kind are prohibited. Guests inquiring about where specific beverages are served inside the stadium can visit any Guest Services location for more information. 

Membership Services can be reached Monday through Friday from 8:30 am to 5:30 pm at (440)891-5050 or Tickets@clevelandbrowns.com

 

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