FirstEnergy Stadium was designed for the enjoyment of all guests. The stadium provides accommodations for those with special needs that will allow for an enjoyable gameday experience. We hope that this information, which explains our services, programs and policies, will make your visit a truly enjoyable and memorable experience.

Accessible Tickets

Accessible seating is located on all levels of FirstEnergy Stadium in accordance with the Americans with Disabilities Act (ADA). Guests who are in need of purchasing accessible seating should contact Ticketmaster prior to game day at 800-745-3000.

Each wheelchair accessible seat includes the option to purchase at least one (1) companion seat immediately adjacent to the wheelchair location and, subject to availability at the time of purchase, up to a total of three (3) additional companion seats. Guests in need of additional companion seats should advise their ticket representatives at time of purchase, and every effort will be made to locate them as close to the wheelchair space and one (1) adjacent companion seat. Unsold platform seating may be released for public sale in accordance with applicable law.

For any additional questions regarding accessible seating, please contact the Browns ticket office prior to game day at 440-891-5050 or by email at Tickets@ClevelandBrowns.com[top]

ADA Drop Off & Pick Up

To ensure the most convenient drop off and pick up procedure, please follow the steps below.

  1. Drop off no later than an hour prior to kickoff
  2. Pickup no later than the start of the 4th quarter
  3. ADA drop off and pickup area is located on Erieside Avenue
  4. Medical exception entrances are located at the North Visitor Entrance, SW 7UP City Club Entrance, and SE 7UP City Club Entrance

Click here for a map of ADA Drop Off and Pick Up locations.

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Assisted Listening Devices

Guests who are hearing or sight impaired may request assisted listening devices at any Guest Services locations. The devices are free to check out, but a valid driver’s license or major credit card is required as a deposit. [top]

Comfort Kits

Guests with special needs can check out Comfort Kits at any of the Guest Services locations. The items available include, but are not limited to:

  • Coloring books and crayons
  • Noise canceling head phones
  • Sunglasses
  • Tangle therapy hand fidget toys
  • Weighted neck pillows and lap blankets

Comfort Kit items are free to check out, but a valid driver’s license or major credit card is required as a deposit. [top]

 

Closed Captioning

FirstEnergy Stadium offers closed captioning services to guests who are hearing impaired. Continuous game action captioning is available on the stadium seating bowl corner ribbon boards. Guests can also access stadium captioning using their mobile device. The stadium captioning service starts once the event starts on gameday.

To access the stadium captioning using a mobile device:

  1. Open the internet browser on your mobile device
  2. Type mobilecap.net into the address bar
  3. Enter name (Browns) & Event ID (1913), then click join

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Elevators

Elevators are reserved for guests with disabilities, suite ticket holders and properly credentialed staff and guests. Elevators can be found at sections 102, 115, 118, 122, 131 & 136.

See the Seating Access Guide for more information on which elevator to use to access your seats. [top]

Emergencies

Guests with disabilities and those who may require additional assistance, please notify a member of the event staff in the case of an emergency. [top]

Entrances

All entrances at FirstEnergy Stadium are accessible for guests with disabilities. Should you need further assistance, there are medical entrances available at the south 7UP City Club entrances and the North Media Pavilion.  [top]

Mobility Assistance Team

Guests requiring assistance to and from their seats can request Mobility Assistance at any Guest Services location. A limited number of wheelchairs are available to assist with transporting guests to and from their seats. If a wheelchair is needed for the duration of the game, guests must supply their own wheelchair. [top]

Parking

Guests will be responsible for making their own parking arrangements. A limited number of accessible parking spaces are available on a game-by-game basis through the parking operators in the downtown area. See the ADA Drop off & Pick Up section above. [top]

Restrooms

Spacious restrooms with accessible features are located on all levels of FirstEnergy Stadium. In addition there are Family Restrooms (single stall) located on each level of the stadium. [top]

 

Service Animals

Trained guide dogs or service animals assisting guests with disabilities are permitted inside the stadium. [top]

Ticket Exchange

Should a guest need access to a wheelchair space or accessible seating on a temporary basis, accommodations can be made through the Cleveland Browns Ticket Office. The tickets may only be exchanged, based on availability of existing accessible seats by contacting the Browns Ticket Office prior to game day. Please call the Ticket Office at 440-891-5050 to report your need for accessible seating and to check availability.

Due to the high demand, accessible seating can run out. We recommend you contact the Browns Ticket Office as soon as you know you will be in need of assistance. Guests with tickets in accessible seating that are not in need of accessible seats are encouraged to exchange their tickets for non-accessible seating by contacting the Browns Ticketing Department at (440) 824-3434.

Accessible seating may be available for exchange on gameday.  Visit the ticket office or any Guest Services location for more information on game day. [top]