FirstEnergy Stadium

Stadium

Information

In order for our stadium guests to have the best experience, we have detailed our best practices, policies, and protocols to help you before you get to FirstEnergy Stadium.

Ticket Sales Information / Assistance

Phone

(440) 891-5050

Email

tsales@clevelandbrowns.com

Business Hours

8:30 AM – 5:30 PM

Familiarize yourself with our public safety and security policies prior to traveling to FirstEnergy Stadium.

Our
Policies

Policies

Cleveland Browns fans are encouraged to drink responsibly. Proper identification is necessary to purchase any alcoholic beverage. The purchase limit may be reduced and sales may be discontinued at any time at the discretion of stadium management. Fans will not be allowed to enter the stadium if they are visibly intoxicated. Disorderly behavior will result in ejection from the stadium without refund.

  • Fans must be 21 years of age or older to purchase and consume alcohol.
  • All fans under 30 years of age will be required to show I.D.
  • Limit of two beers sold per fan per purchase at concessions and from vendors.
  • Alcohol will not be allowed into or out of the stadium.
  • Alcohol sales will end at the conclusion of the third quarter.

Prohibited bags: All backpacks, fanny packs, binocular cases, camera bags, clear backpacks, diaper bags, mesh bags, oversized tote bags, printed patterned plastic bags, purses, seat cushions and tinted plastic bags.

Note: Fans with medically necessary items should enter through the South 7UP City Club entrances.

All guests will be subject to a search of their person and possessions prior to entering the stadium. Visit www.NFL.com/allclear for more information on the NFL Bag Policy.

  • Banners and signs are permitted, but must be in good taste, cannot obstruct another fan’s view and cannot cover any stadium signage.
  • They may not contain commercial messages, logos, political endorsements, or be divisive or controversial in nature.
  • Signs on poles or sticks, constructed of wood or metal material are not permitted.  
  • Fans are permitted to hang banners and signs that adhere to these guidelines along the field wall as long as they do not interfere with any messaging placed by the Browns, their partners or the NFL.
  • Management reserves the right to determine what signs are in violation of stadium policy.
  • Failure to forfeit non-compliant materials to management will result in ejection from the stadium.  

  • Cameras and video cameras (camcorders) are allowed, but must not interfere with another fan’s enjoyment of the game.
  • Professional cameras are not permitted. Lenses must be less than 4″.
  • Cameras with detachable barrels are prohibited.
  • The images reproduced may not be used commercially. Video cameras may not be used to reproduce the game.

  • To ensure the most convenient drop off and pickup procedure, please follow this route to access the stadium during gameday road closures. Gameday road closures begin 2 hours before game time and up to 60 minutes after the game.

FirstEnergy Stadium is now offering Express Access. Free to all fans, Express Access brings facial authentication technology and computer vision analytics that enable a touchless, quick, and more convenient experience for fans visiting the stadium. Enroll now for Express Access.

The Cleveland Browns do not share or sell your data related to this program with any third parties. All data is encrypted and protected in a secure location. You can opt out of the program at any time. Please review our full privacy policy and information on Express Access.

Guests are permitted to bring small food items into FirstEnergy Stadium for personal consumption. Food items should be brought in a gallon sized clear plastic bag or factory sealed. Beverages of any kind are prohibited.

Children under the age of two (2) do not need a ticket, however they must sit on the lap of an accompanying adult.

  • Diaper bags are permitted inside the stadium. To enter with a diaper bag, you must enter through the medical exception entrance located at the South 7UP City Club entrance.   
  • Strollers are NOT permitted inside the stadium.
  • Browns Buddy Wristbands are available at any Guest Services location, free of charge. In the event that parties become separated, identifying wristbands aid in the reuniting process.
  • First Game Certificates are available at any Guest Services location, free of charge. First Game Certificates are a great way for fans, 14 and under, to commemorate their first game at FirstEnergy Stadium.

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Re-entry into the stadium is prohibited. Fans may NOT leave the stadium and re-enter on the same ticket during any event unless in the event of a medical emergency.

No refunds or exchanges are permitted.  

In compliance with Chapter 3794 of the Ohio Revised Code, smoking is prohibited inside FirstEnergy Stadium. E-cigarettes and chewing tobacco are also prohibited. For guests’ convenience, there are smoking sections located outside each of the major gates.

Can I print my tickets?

No. Print at home tickets of any kind are not valid and cannot be used to gain entry.

 

Can I pull up a PDF on my phone that someone emailed me/texted me?

No. PDFs are no longer valid tickets, in any form.

 

What delivery options are there?

  • Mobile – pull up your ticket in the Ticketmaster App and use your phone for entry.
  • Tickets can also be purchased in person at the box office, as quantities remain available. Tickets purchased in person will still be delivered to a mobile device.

What if I don’t have a smart phone?

When purchasing tickets through Ticketmaster the only delivery option will be mobile delivery.

  • If the purchaser does not have a smart phone, but someone else in the party does, the purchaser can log into their account online at Ticketmaster.com and transfer their tickets to the other person in their party.  That person must go into their email and “accept” the tickets, at which point they will be moved to this person’s account.  Then at the event the tickets can be pulled up on that person’s phone.
  • If the purchaser does not have a smart phone, and no one in the party will have a smart phone when attending the event, the purchaser can bring their photo ID and account number to the box office the night of the event and the box office can print tickets.  Additional fees will apply.

What if my parent/friend bought the tickets but they are not attending?

Have the person who purchased the tickets TRANSFER them to the person attending the show.

Purchaser:  Open the Ticketmaster App, log in, go to My Events, find event, click on Transfer button, select ticket(s) to be transferred, enter email address or phone number of who to send them to.

Person attending:  open email/text message received from Ticketmaster and click on Accept Ticket button.  Log into Ticketmaster or set up an account if you don’t already have one, and system will attach tickets to your account.  Then night of the event you can pull up the tickets, in your account, on your phone.


What if my entire party is not arriving at the same time?  

Same answer as above – have purchaser transfer tickets to anyone who is arriving later/separately.

 

What if I bought my tickets somewhere other than Ticketmaster?

We don’t recommend it. If it’s a PDF it will absolutely not be valid, whether printed or on your phone due to counterfeiting. If someone transferred you the ticket from their Ticketmaster Account, and you followed the steps to accept the ticket, and the ticket now lives in your Ticketmaster account, then you should be able to pull up that mobile ticket on your phone.

 

How do I access tickets purchased at the box office?

Tickets purchased at the box office will also be delivered electronically.  We will ask you for your cell number and email address.  Your cell number will be used to text your tickets, and keeping your email address on file will help us to contact you should an event be postponed or cancelled.  Once you receive the text, click on the link received and it will open your tickets.   If you purchase tickets for an event happening that day simple show tickets at the door.  If you purchased tickets for a future event, you can click on ‘manage’ at the bottom of the ticket, log into your Ticketmaster account, and save the tickets to your Ticketmaster account for easy access at the event.  No trying to find a text message or hoping you didn’t delete it, simply log into your Ticketmaster account and there it is.  You can also save tickets to your Apple Wallet or Google Pay app for easy access.

To pull up tickets on your smart phone:

  • Open your Ticketmaster App.
  • Sign in and tap on your order.
  • Click “View Barcode” to access your tickets.
  • Present barcode at the door to get scanned for entry and you’re in!

Payment Methods:  FirstEnergy Stadium is a cashless venue and accepts all major credit cards as payment. Attendees can visit any Cash-to-Card locations throughout the stadium to convert cash to a prepaid card.

Season Ticket Members:  For more information please go to https://www.clevelandbrowns.com/tickets/season-tickets

For Cleveland Browns Mobile Ticketing:  https://www.clevelandbrowns.com/tickets/mobile-ticketing

FirstEnergy Stadium is a cashless venue and accepts all major credit cards as payment. Attendees can visit any Cash-to-Card locations throughout the stadium to convert cash to a prepaid card. 

The Cleveland Browns recognize the PSL/Season Ticket Member of record as the name or company that appears on the PSL License Agreement or the first line of the account identification address. For more information please review our benefits and renewal terms.

To ensure guests’ comfort, only guests with a ticket will be allowed inside the stadium. Children under the age of two (2) do not need a ticket, however they must sit on the lap of an accompanying adult. Guests will not be permitted to leave the stadium and return on the same ticket unless in the event of a medical emergency. By entering the venue with tickets, you agree to the terms outlined.

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